Access a Shared Inbox

Shared Email accounts are different than what you are used to with Office 365 – as these accounts now will not require a login – but are assigned to users for access as needed.

How do you access Shared Inboxes?  If you are using the Outlook Desktop or Mobile App, it will drop automatically into the folder view after a short period of time… but for Outlook Web only users, it requires a different approach.

Here is a short video on how to access this shared inbox email the fastest way with Outlook Web.  

Here is how you open a shared account via outlook web quickly:

https://www.loom.com/share/8ba111e40af14d1ea9938436c76570c8

Note: Enter the shared inbox at the prompt.

Option 1: How do I add it to Outlook Web Folder views?

Login to Outlook via the Web:

1. On the left panel view, right click on folders
2. Click on ‘Add Shared Folder’
3. Enter one of the email addresses
4. Click ‘OK’
5. It will now drop into Outlook Web as a Inbox Folder.

Option 2: How do I just open the Mailbox?

1. Sign in to your account in Outlook on the web.
2. On the Outlook on the web navigation bar, click your name. A list appears.
3. Click Open another mailbox.
4. Type the email address of the other mailbox that you want to open, and then click Open. Another Outlook on the web session opens in a separate window, allowing access to the other mailbox.

Any questions?  Contact EAsupport@Brownsvilletx.gov

​